We pay close attention to quality and condition checks, but if the product is defective or there is a discrepancy from the ordered product, please contact us within 7 days after the product arrives.
After confirming at our shop, we will exchange it for a non-defective product. Please note that we cannot accept returns without prior notice or by payment.
We offer a 14-day return service to our contractors. (Within 14 days from the date of arrival) If you cancel due to customer's convenience, a 10% restocking fee will be charged from the product price (tax included). The customer is responsible for the shipping charges for returns.
Please be sure to contact firstname.lastname@example.org for any returns.
Stock in Japan:
We will deliver directly from Japan domestic bases.
Stock in China:
We will deliver directly from China domestic bases.
All products are subject to formal customs clearance. Please be assured that we will help to handle the customs clearance procedure.