Help Center
Shopping and Tax Information
Q: “How much is the cost of shipping?”
Free Worldwide.
Q: “What is your delivery lead time?”
It will be shipped within 24 - 48 hours after payment confirmation (excluding Japan weekends and holidays).It will take 3-5 days to reach you (depending on your location).
Q: “What do you use to deliver items?”
For orders outside Japan, we deliver via DHL Express and Fedex. For orders in Japan, we use Yamato Transport , Sagawa and Japan Post.
Q: “How can I check the shipping status of my order?”
Once your order has been shipped, you will receive an email from LuxUness containing the logistics waybill number.
You can check the delivery status at any time.You can also check the shipping status of your order from the order page.
You can check the delivery status at any time.You can also check the shipping status of your order from the order page.
Q: “Who will pay the tax?”
For U.S. customer LuxUness bears all taxe & duty.
Customers from other countries :
the items sold on the LuxUness website (including auction items) do not include consumption tax, customs duties.
If the corresponding taxes and fees are incurred, the customer will be responsible for it.
Customers from other countries :
the items sold on the LuxUness website (including auction items) do not include consumption tax, customs duties.
If the corresponding taxes and fees are incurred, the customer will be responsible for it.
Payment Information
Q: “What payment methods are accepted?”
・Credit Card (Visa,MasterCard,American Express,Diners club)
・Paypal
・Apple Pay
・Google Pay
・Shop Pay
LuxUness website is built on Shopify, which manages the entire payment process. Please feel free to use it with confidence.
If you encounter any payment issues, please don't hesitate to contact us. We are happy to assist you.
・Paypal
・Apple Pay
・Google Pay
・Shop Pay
LuxUness website is built on Shopify, which manages the entire payment process. Please feel free to use it with confidence.
If you encounter any payment issues, please don't hesitate to contact us. We are happy to assist you.
Q: “Will my order be shipped after payment?”
After the payment is confirmed, the order will be shipped within 24 - 48 hours.
Tracking number of the order will be provided accordingly.
If it is a Japanese public holiday, this time will be delayed to the next business day for calculation.
Tracking number of the order will be provided accordingly.
If it is a Japanese public holiday, this time will be delayed to the next business day for calculation.
Returns and Refund
Q: "Can I cancel my order?"
All items that have not been shipped can be canceled unconditionally, free of charge.
Q: "Can I return an item?"
We offer a 14-day return service.
Please contact us within 14 days of receiving your item to initiate a return.
If the return is due to personal preference, you will be responsible for a portion of the return shipping cost.
If the return is due to our error—such as a discrepancy between the product and its photos—you may return the item free of charge.
At LuxUness, we prioritize quality and thorough condition checks.
If you receive a defective product or one that does not match website image information., please contact us within 14 days of delivery.
Please contact us within 14 days of receiving your item to initiate a return.
If the return is due to personal preference, you will be responsible for a portion of the return shipping cost.
If the return is due to our error—such as a discrepancy between the product and its photos—you may return the item free of charge.
At LuxUness, we prioritize quality and thorough condition checks.
If you receive a defective product or one that does not match website image information., please contact us within 14 days of delivery.
For further information regarding returns, please visit our Returns Policy page.
Q: "What is the return process?"
1. Contact us at customer@luxuness.com within 14 days of receiving the product.
2. Ship the product back to LuxUness.
LuxUness will provide you with a return waybill.
Return to：
Address : 2-5-20-201, Kawagishi, Toda, Saitama,
Zip Code: 3350015,
JAPAN.Mr.circulate Co.,Ltd.
Phone : +81482297686
E-mail: customer@luxuness.com
3. Once LuxUness receives the product, we will process the refund via the original payment method within 3 - 5 business days.
2. Ship the product back to LuxUness.
LuxUness will provide you with a return waybill.
Return to：
Address : 2-5-20-201, Kawagishi, Toda, Saitama,
Zip Code: 3350015,
JAPAN.Mr.circulate Co.,Ltd.
Phone : +81482297686
E-mail: customer@luxuness.com
3. Once LuxUness receives the product, we will process the refund via the original payment method within 3 - 5 business days.
Q: "Who will pay for the shipping fee of returned items?"
If an order is cancelled due to customer's convenience, the customer will bear shipping fee for return.
If the product is confirmed defective or there is a discrepancy from the ordered product, LuxUness will pay for the shipping fee for return.
If the product is confirmed defective or there is a discrepancy from the ordered product, LuxUness will pay for the shipping fee for return.
Q: "How is the money refunded?"
After LuxUness receives the return and confirms the claims, we will refund your payment to your account within 3 - 5 business days.
LuxUness will bear the cost of remittance.
LuxUness will bear the cost of remittance.
Authentication
Q: "I have objections to the authentication"
We also support the following U.S.-based authentication organizations.: Authenticate First, Entrupy, and Real Authentication.
Q: "Who pays for the authentication"
All items purchased from LuxUness are authenticated by LuxUness. If you have any concerns regarding the authentication results, you may seek verification from the following organizations.
Authenticate First
Entrupy
Real Authentication
If you choose to use any of these three third-party authentication organizations and the result confirms the item is authentic, the authentication fee will be at your own expense.
If the item is deemed counterfeit, please submit the final authentication report, and LuxUness will cover all associated costs.
Authenticate First
Entrupy
Real Authentication
If you choose to use any of these three third-party authentication organizations and the result confirms the item is authentic, the authentication fee will be at your own expense.
If the item is deemed counterfeit, please submit the final authentication report, and LuxUness will cover all associated costs.
Contact Us
If you have an issue or question that requires immediate assistance, you can click the live chat button to chat live with a Customer Service representative.
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