Japan Law Notice
Company Information:
Site management company name: Mr.circulate Co., Ltd.
Date of establishment: December.16.2013
Representative: Jiangnan Dong
Headquarters information: Room 201, 2-5-20 Kawagishi, Toda City, Saitama 335-0015, Japan
Phone number: +8148-229-7686
Fax number: +8148-229-7689
Saitama Prefectural Public Security Association Antique dealer license number: 431020030908
Capital 20,000,000 JPY
Payment Methods:
We accept the following payment methods:
- Credit card (Visa,MasterCard,American Express,JCB,Diners Club)
- Paypal
- Apple Pay
- Google Pay
- Shopify Pay
Possible expenses：
- Return fee (if applicable)
- Membership fee (if applicable)
- Consumption tax (if applicable)
- Customs duty (if applicable)
Product Shipping:
We ship products via the following carriers:
- EMS
- Fedex
- DHL
- Yamato Transport
- Japan Post
Shipping Time:
Up to 3-7 business days (arrival time may vary)
After receiving your order (or payment confirmation for prepaid orders), we strive to ship your items as promptly as possible. In case of any unforeseen shipping delays, we will notify you via email.
For shipping to countries not available at checkout, please contact us at info@luxuness.com for assistance.
Returns and Exchanges:
While we maintain strict product quality control, if you receive a defective or incorrect product, please contact us within 7 days of receiving the item. After verification at our store, we will arrange an exchange for a non-defective product. Please note that returns cannot be accepted without prior notification or payment. Please refer to our Returns and Exchanges page for more information.
Business Hours:
- Online orders are accepted 24/7.
- Customer service hours:
- Monday to Friday: 9:30 - 18:30 GMT+9 (excluding Japan holidays)
- Closed on weekends and public holidays.
- For inquiries outside business hours, please email us anytime, and we will respond during our next business day.
For further inquiries or assistance, please contact us at info@luxuness.com.
Thank you for choosing LuxUness. We are committed to providing you with our exceptional service and products!
