Returns & Refunds Policy

At LuxUness, we prioritize quality and thorough condition checks. However, if you receive a defective product or one that does not match your order, please contact us within 14 days of delivery.

1. Return Process：

1. Contact us at customer@luxuness.com within 14 days of receiving the product.
2. Ship the product back to LuxUness. 

Return to：

Address : 2-5-20-201, Kawagishi, Toda, Saitama, Zip Code: 3350015, JAPAN

Mr.circulate Co.,Ltd.

Phone : +81482297686

E-mail:  customer@luxuness.com

Once LuxUness receives the product, we will process the refund via the original payment method within 3 business days.
 

2. Product defect returns:

2.1 Reporting Issues: Contact us within 14 days of receiving the product if it is defective or there is a discrepancy with your order.

2.2 Return and Inspection: After receiving the return and confirming the claims, we will either exchange it for a non-defective product or, if an exchange is not possible, provide a refund.

• The photos do not clearly show any obvious defects that would affect the value of the product.
• There are significant errors in the product description.
• LuxUness shipped the wrong product.

2.3 Refund Method: We will refund the cost of the product and any additional fees (if applicable) via the original payment method.

2.4 Refund Timeline: Once LuxUness receives the returned product and confirms the claims, we will process your refund within 3 business days.

2.5 Return Fees: LuxUness will cover the shipping costs for the return and any related refund fees.

3. Customer convenience returns:

3.1 Restocking Fee: If you return a product for reasons other than defects or discrepancies, a 10% restocking fee (including tax) will be deducted from the refund.

• The customer does not like the product they purchased.
• Other reasons related to the customer themselves.

3.2 Shipping Costs: The customer is responsible for the return shipping fee.

3.3 Refund Method: We will refund the cost of the product (Subtract 10% restocking fee) via the original payment method.

3.4 Refund Timeline: Once LuxUness receives the returned product, we will process your refund within 3 business days.

4. Important Notes:

• Returns will not be accepted without prior notice.

• Unauthorized returns or returns by payment will not be accepted.

• We offer a 14-day return service upon delivery to our verified contractors.

For any return requests, please contact us at customer@luxuness.com.

For any questions or concerns regarding our Returns and Exchange Policy, please contact us at customer@luxuness.com.

Thank you for choosing LuxUness. We are committed to ensuring the best possible products and services for you!