OUR MISSION

Showcase the value of Japan’s pre-owned luxury goods globally, connecting these quality items with a wider audience.
We aim to promote sustainable luxury consumption by providing a platform for these treasures to be appreciated worldwide.

ENJOY YOUR SHOPPING ON LUXUNESS

Leave all services to LuxUness

Product authentication, quality inspection, and price negotiation with suppliers are all part of our process.

LuxUness is committed to offering a unique experience, ensuring that every customer becomes a lifelong client. Whether before or after your purchase, we are dedicated to delivering sincere and exceptional service at every step.

We conduct a strict review of our suppliers’ qualifications and authentication capabilities.

Supplier Verification

All sold items undergo a second authentication by LuxUness experts to ensure their authenticity.

Product Authentication

Real-time responses to any customer inquiries, making our customer feel like we are right by side.

Live Online Support

You can add text content from press comments, reviews, or testimonials here.

Author's name
Los Angeles, CA

You can add text content from press comments, reviews, or testimonials here.

Author's name
Los Angeles, CA

 A Trustworthy Supplier​

We exclusively permit publicly listed companies and large chain corporations to provide us with goods.


This policy ensures that our suppliers possess comprehensive product authentication capabilities. By partnering with established and reputable suppliers,we can guarantee the quality and authenticity of the products we offer.


These companies have the resources and expertise to conduct thorough product verification, which helps us maintain high standards and build trust with our customers. This approach also minimizes the risk of counterfeit products entering our supply chain, ensuring a reliable and consistent supply of goods.

Quality Inspection

In addition to verifying authenticity, we also check whether the product’s condition matches the images provided. After a product is sold, it will be sent to our inspection center, where we will conduct a second authentication following LuxUness’s strict standards.

We will also perform a thorough condition check to ensure the product matches the state shown in the images.


If the product does not pass our inspection, we will cancel the order and return the item to the supplier.


We have a comprehensive evaluation system in place, and if a supplier fails to meet our service standards, we will discontinue cooperation with them.

Live Online Support

We provide live online customer support, making you feel like we are right by your side.


You can inquire about the condition, details, and any other concerns you may have regarding our products.


You can even negotiate prices with us through live chat. In short, we want you to feel that we are always by your side. Even after your purchase, we will continue to provide support and services for any follow-up matters.

Our goal is to ensure that LuxUness customers experience the same sense of prestige as when using luxury items.

LuxUness Promise

We offer a 14-day return service to ensure your satisfaction. If the return is due to any fault or issue on LuxUness’s part, such as discrepancies in product authenticity or condition, you will be eligible for a full refund. We take full responsibility for any errors and strive to provide a hassle-free experience. Our goal is to make sure you are completely confident and satisfied with your purchase, and we will handle all return processes smoothly.
Know More