RETURN WINDOW
14 days
From the order creation date. The date you contact us counts as your return request date.
REFUND PROCESSING
3 business days
After we receive the returned item. Your payment provider may take longer to credit your account.
Who covers return costs?
Basic Return is our standard service and is free of charge. Return costs depend on who is responsible:
When LuxUness is responsible
For example, if the item’s condition does not match the photos, LuxUness covers all return costs.
When the customer is responsible
For example, if you no longer want the item, you pay:
- Return shipping fees
- 9%–26% duties, depending on applicable US duty rates
- A restocking fee of 20% of the product price
How to return an item
- Contact us. Email customer@luxuness.com within the return period.
- Receive your waybill. LuxUness will provide a return waybill.
- Send the item back. Ship the product back to LuxUness.
Important conditions
- Return the item in the same condition as received.
- If there is new damage or missing accessories, LuxUness may decline the return or deduct the damage from the refund.
- All requests must be submitted within the designated return period, calculated from the order creation date. The date you contact us is the official request date.
- Late requests may be refused at LuxUness’s discretion.
Your refund
- We process your refund within 3 business days after receiving the returned item.
- Refunds go to your original payment method.
- The time it takes to appear in your account depends on your payment provider. There may be slight delays beyond our control.