Below FAQ are some common concerns of our clients before purchasing the items.
If you have other questions, please just send it to firstname.lastname@example.org
- SHIPPING AND TAXES
- Refund policy
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you on the next business day!
SHIPPING AND TAXES
Stock in China: We will deliver directly from China domestic bases.
All products are subject to formal customs clearance. Please be assured that we will help to handle the customs clearance procedure..
You can check on the [ About shipping fee ] page.
It can take up to 3-7 days. We will ship within 24 hours after payment confirmation.
Due to the influence of China's covid-19 countermeasures, the items sent from China will be delayed for 3-5 days.
If the corresponding taxes and fees are incurred, the customer will be responsible for it.
After confirming at our shop, we will exchange it for a non-defective product. Please note that we cannot accept returns without prior notice or by payment.
We offer a 14-day return service to our contractors. (Within 14 days from the date of arrival)
If you cancel due to customer's convenience, a 10% restocking fee will be charged from the product price (tax included). The customer is responsible for the shipping charges for returns.
Please be sure to contact email@example.com for any returns.
We pay close attention to quality and condition checks, but if the product is defective or there is a discrepancy from the ordered product.
If LuxUness made a work mistake, we will pay for the shipping fee for return.
And we will bear the cost of remittance.